FREQUENTLY ASKED QUESTIONS


When and where will AIE occur?

The conference is November 13-14, 2018 in San Antonio, TX at the Henry B. Gonzalez Convention Center located at 900 E Market St, San Antonio, TX 78205.


Are there any meals included w/the conference registration fee?

Meals are NOT provided during the conference. There are multiple concession stands throughout the convention center that will be open to accommodate your needs, as well as several restaurants along the Riverwalk. Coffee will be provided during morning & afternoon breaks.


How do I cancel my registration?

Log into E-campus http://ecampus.esc13.net. Once logged into E-Campus, navigate to the Current Workshop List. Click the Cancel button next to the workshop you wish to cancel. If you do not see a Cancel button, you must contact our customer service team to cancel. Email your request to questions@esc13.net. In order to cancel without being charged for the workshop, you must cancel at least 5 business days prior to the workshop.


Will I be invoiced if I registered with a purchase order?

When registering with a purchase order, Region 13 will invoice the paying entity upon access to the content of an online course or upon attendance to a face to face event. Please allow approximately two weeks after workshop attendance for invoices to be generated and mailed. Please DO NOT send check payment until an invoice has been sent to you.


Is there early check-in?

Yes, AIE will have early check-in on November 12, 2017.


Are hotels available for AIE participants?

Yes, AIE reserves blocks of rooms for attendees each year. There is limited availability, and once a hotel’s room block is full, please reserve a room at one of AIE’s other hotel options that are open. AIE is not responsible for securing or payment of attendee’s lodging. Hotel block information coming soon!


Will there be transportation to the convention center from the conference hotels?

No, transportation is not provided due to the fact that all conference hotels are within walking distance to the conference site.


Where do I park?

There are several city parking lots/garages surrounding the Convention Center that are available for our attendees.


How can I access my certificate of completion for AIE?

Please follow these steps to access your certificate of completion:

  1. Sign in to your E-Campus account at http://ecampus.esc13.net. This is the same account you used to register for your event.
  2. In the left menu, under My Learning Portfolio, click My Transcript.
  3. Locate the event for which you wish to access your certificate. Look to the right of the event name.
  4. If you see "Take Post Workshop Survey" you must first complete the survey to get your certificate.
  5. Once the survey is complete, return to My Transcript where you will now see a Certificate button.